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Salary: USD 136,000 - 185,000 / annual
Wiz is a fast-growing cloud security platform trusted by over 65% of the Fortune 100 to scan and secure over 230 billion files daily. The company recently became powered by Google, integrating Google's Threat Intelligence and Security Operations into its AI-powered platform.
As Community Manager, you will design and execute programs that help Wiz customers succeed by creating a vibrant community space where users learn, share best practices, discover new use cases, and influence the platform's future. You'll be responsible for building scalable engagement programs that drive customer adoption, satisfaction, and long-term growth.
Key responsibilities include:
- Creating programs that accelerate feature adoption, enable peer troubleshooting, and help users explore new use cases and resources
- Exploring AI and automation opportunities to scale community programs
- Building customer-to-customer engagement initiatives where members actively contribute, answer questions, and share best practices
- Establishing feedback loops that capture product ideas and pain points, partnering with product teams to integrate real-time customer insights
- Growing a network of moderators and peer supporters across time zones; recognizing and celebrating top contributors
- Measuring community impact through data analysis, demonstrating how engagement drives adoption, satisfaction, and business value
- Collaborating cross-functionally with product, customer success, field, and marketing teams
You'll balance strategic thinking with hands-on execution—zooming out to design programs while also welcoming new members and curating community content.
REQUIREMENTS:
Minimum:
- 3+ years building customer and community-related programs with strong familiarity with Slack and other community platforms
- 5 years working in technology
- Strong communication skills and welcoming presence; proven ability to connect with users and make them feel valued
- Experience working cross-functionally with product, engineering, and customer success teams
Preferred:
- 8+ years in technology, specifically SaaS or cybersecurity
- Comfort with technical content and product roadmaps; ability to speak confidently with users and connect internal dots
- Track record of building scalable engagement programs that deliver real value and influence cross-functional teams
- Proven ability to work in fast-paced environments and develop creative solutions to challenging problems
Note: This role does not offer visa sponsorship. Applicants must have legal right to work in the United States.
