SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 159,800 - 219,700 / annual
Harvey is an AI platform transforming legal and professional services through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company is at a strong inflection point with product-market fit, world-class investor backing, and rapid scaling.
You will lead the design, launch, and scaling of customer community and advocacy programs that turn customers into advocates, deepen loyalty, and strengthen Harvey's customer ecosystem. This is a high-visibility, multidisciplinary role spanning customer marketing, community, advocacy, events, research, and program management.
Key responsibilities include:
**Customer Community & Advocacy Programs**: Design and launch customer community initiatives such as power user programs, advocate cohorts, customer councils, user groups, awards, and loyalty programs. Build programming that gives customers meaningful ways to participate—sharing feedback, contributing ideas, joining peer conversations, speaking at events, testing new concepts, and helping shape the future of legal AI. Create repeatable program models, playbooks, and operating rhythms that scale.
**Customer & Community Engagement**: Serve as a front-line ambassador for Harvey with customers, power users, champions, speakers, and community members. Build genuine customer relationships, understand each customer's goals and influence, and map Harvey's customer ecosystem to identify the right engagement path for each. Partner cross-functionally with Customer Success, Sales, Product, Product Marketing, and Communications to surface customers for stories, events, research, awards, and advisory programs.
**Research, Events & Market Leadership**: Support execution of third-party research initiatives, coordinate customer participation, and help translate research outputs into customer-facing and market-facing assets. Lead planning and execution of customer-facing community moments including roundtables, dinners, workshops, webinars, user sessions, and executive programs. Curate speakers, themes, agendas, and post-program analysis.
**Program Operations & Measurement**: Build the operational backbone for customer engagement programs, including trackers, templates, workflows, and intake processes. Act as a connector across Marketing, Customer Success, Sales, Product, Research, Operations, Communications, and executive stakeholders. Translate broad ideas into executable plans with clear workstreams, milestones, and deliverables. Track program participation, engagement, customer feedback, advocate growth, and business impact. Move the function from bespoke execution to scalable, repeatable programs.
You will balance strategic program design with hands-on execution, operate with high ownership and strong judgment, and represent Harvey with warmth and credibility in customer-facing settings.
**Requirements**:
- 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles, ideally at a high-growth SaaS, AI, or technology company
- Experience building or scaling customer-facing programs such as user groups, customer communities, advocacy programs, executive programs, ambassador programs, advisory boards, awards, customer events, or research-backed thought leadership initiatives
- Strong multidisciplinary customer marketing instincts and understanding of how to create programs that drive engagement, loyalty, advocacy, storytelling, thought leadership, and business impact
- Excellent program management skills with ability to manage multiple complex workstreams simultaneously in a fast-moving environment
- Strong customer presence and relationship-building ability; comfortable engaging with senior customers, power users, executives, partners, and internal leaders
- High ownership, strong judgment, and bias toward action; ability to operate with ambiguity and make progress without perfect instructions
- Excellent written and verbal communication skills with ability to synthesize information clearly and keep stakeholders aligned
- Strong attention to detail and high bar for customer experience
- Comfortable balancing strategic program design with hands-on execution
- Experience with tools such as Notion, Asana, Airtable, Salesforce, customer community platforms, event platforms, survey tools, or marketing automation tools is a plus
- Familiarity with legal, professional services, AI, research programs, or enterprise software is a plus but not required
- Experience coordinating with external partners, agencies, research firms, or analysts is a strong plus
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
