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Commercial Operations Manager I

Tabby - Saudi Arabia - In-office

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Tabby is seeking a Revenue Operations Manager to own the design, execution, and continuous improvement of revenue-generating systems across the full customer lifecycle. This senior individual contributor role sits at the intersection of Sales, Account Management, Marketing, Finance, and Product, serving as the connective tissue enabling scalable, data-driven revenue growth. You will own the revenue operations strategy and infrastructure, not just support it. Key responsibilities include: Revenue Strategy & Performance Intelligence: Own end-to-end revenue performance reporting across pipeline generation, conversion, merchant onboarding, retention, and expansion. Design and maintain executive-level dashboards and reporting frameworks. Lead quarterly and annual revenue planning cycles including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews. Proactively identify revenue risks, trends, and growth opportunities through structured analysis. Go-to-Market Operations: Own the operational design and continuous improvement of go-to-market processes across Business Development and Account Management. Lead development and rollout of scalable playbooks, SOPs, and operational frameworks. Partner with BD and AM leadership to identify bottlenecks and drive implementation. Oversee lead allocation strategy, routing logic, and pipeline governance. Lead territory design and capacity planning. Account Management Operations: Define and govern operational standards across Account Management, including performance tracking frameworks, health scoring, and renewal/expansion pipeline visibility. Lead initiatives that improve AM efficiency, client retention, and expansion revenue. Own bandwidth management and internal transfer processes. CRM & Revenue Tech Stack Ownership: Own the strategy, governance, and optimization of the CRM and broader revenue tech stack. Lead CRM architecture decisions including workflow automation, pipeline configuration, and data modeling. Define and enforce data quality standards and field governance. Evaluate and onboard new revenue tooling. Cross-Functional Leadership: Serve as the primary RevOps stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships. Lead operational design for new channel partnerships, product launches, and market expansions. Represent Revenue Operations in leadership forums. Team & Capability Development: Mentor and develop junior members of the Revenue Operations function. Champion a culture of structured problem-solving and data-driven decision making. Contribute to the long-term build-out of the RevOps function. Required qualifications: 4-8 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy roles, with at least 2 years in a senior or lead capacity. Demonstrated ownership of CRM platforms at an administrative or architectural level (Salesforce, Pipedrive, HubSpot, or equivalent). Strong command of revenue analytics including pipeline modeling, forecasting, funnel analysis, and cohort reporting. Experience partnering directly with VP/C-suite stakeholders and translating business strategy into operational execution.

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