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ServiceNow is seeking a Commercial Growth Account Executive to join its expanding sales team in Dublin. This is a hybrid role focused on driving new business pipeline generation and account expansion within the SMB and mid-market segments.
In this position, you will be responsible for strategically prospecting into new accounts, managing sales opportunities across Small, Mid-Market, and Commercial accounts, and ensuring customers realize ongoing value from the NOW Platform. You'll work closely with Sales Specialists, Solution Consultants, Renewal Sales teams, and other internal resources to exceed quota and build ServiceNow's sales capability.
Key responsibilities include:
- Meeting or exceeding monthly, quarterly, and annual sales objectives
- Managing business relationships with influential contacts and decision-makers
- Developing deep understanding of each organization's business drivers, challenges, and pain points, then mapping ServiceNow solutions accordingly
- Strategically prospecting within key verticals to build new pipeline
- Following Value Selling methodology to win new business, expand existing accounts, and secure renewals
- Collaborating with Solution Consultants, Customer Service, and Partners to progress deals
- Delivering timely and accurate forecasting, territory plans, and strategic account plans
- Working towards daily, monthly, and quarterly KPIs including new prospect meetings, pipeline generation, ACV bookings, and renewal rates
- Occasional travel for training and meetings
The role requires Dutch language fluency to serve the Dutch-speaking market from the Dublin office.
REQUIREMENTS:
- Demonstrable track record of success in telesales, lead follow-up, cold calling, or new business sales
- Experience selling enterprise-class solutions via telephone and video conference technology
- Thorough understanding of the sales process and ability to navigate complex sales cycles
- Experience with or critical thinking about integrating AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights)
- Sales force automation, ERP, or IT infrastructure management technologies experience (definite plus)
- Strong presentation skills via web-based tools
- Excellent listening, verbal, and written communication skills
- Strong relationship-building abilities with customers, prospects, and internal colleagues
- Persistent and dependable, with strong attendance and deadline management
- Ability to adapt to changing environments and flexibility to work extended hours during peak periods
