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Turnitin is seeking a Collections Specialist to manage cash flow and customer accounts for their global Order-to-Cash function. In this role, you will proactively manage a high-volume, multi-currency customer ledger, ensuring outstanding balances are collected in line with agreed payment terms across more than 185 countries.
Key responsibilities include:
- Managing a portfolio of customer accounts and building strong relationships with internal and external stakeholders
- Recovering overdue debt through proactive engagement, resolving payment delays, disputes, and account queries
- Investigating and resolving payment issues including short payments, withholding tax deductions, and unapplied cash
- Supporting cash allocation activities and identifying unidentified receipts
- Managing final demand, suspension, and debt recovery activities professionally
- Owning customer queries end-to-end, coordinating with cross-functional teams (Sales, Billing, Revenue, Finance)
- Analyzing aged debt and payment trends to identify root causes and improve collection performance
- Producing accurate reporting and actionable insights on collections performance and key risks
- Driving continuous improvement by identifying opportunities to simplify processes and increase automation
- Contributing to cash collection, DSO, and aged debt targets
You'll work as part of a global team within Turnitin's remote-first culture, collaborating with colleagues across 35+ countries. The role requires strong analytical and problem-solving skills, excellent communication abilities, and a proactive mindset. You'll balance a customer-focused approach with the ability to enforce contractual payment terms confidently.
Required qualifications: 3+ years of Accounts Receivable Collections experience in a high-volume, global environment; proven track record of successful cash collection; ability to work in fast-paced, deadline-driven settings; strong written and verbal communication; advanced Excel skills; experience with ERP/accounting systems (NetSuite preferred); strong organizational skills and ability to manage multiple priorities independently.
Desirable experience includes managing Business-to-Government customers, credit risk/management background, and prior SaaS or global technology organization experience.
