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Neko Health is a preventative healthcare company using proprietary technology and clinical care to deliver personalized health insights in a single, non-invasive visit. The company is scaling its US operations after launching in New York and is now expanding to Florida.
As Area Director for Florida, you will be accountable for bringing Neko Health's operating model, culture, and member-first standards to life across a growing portfolio of clinics in the region. Reporting to the Country Leader, US, you own regional performance end-to-end—from pre-opening readiness through sustained multi-site operations. You will serve as the cultural and operational anchor for Neko Health in Florida, setting expectations, building capability, and establishing how clinics lead, operate, and serve members from day one.
Key responsibilities include:
**Operating Model & Execution**: Embed Neko's operating model across Florida clinics by adopting and tailoring existing playbooks and standards to local regulations while preserving the global member experience. Lead successful local adoption of established processes, create strong clinic-level leadership capability through coaching, and operationalize readiness for new clinic openings. Establish clear performance rhythms (metrics, reviews, feedback loops) that reinforce behaviors and continuously improve team effectiveness and member experience.
**Clinic & Member Experience**: Ensure each clinic consistently delivers a seamless, premium member experience aligned with Neko's service standards. Lead regional initiatives to elevate service quality based on member feedback and NPS insights. Foster a hospitality-driven culture where empathy, professionalism, and precision define every member interaction. Oversee physical and experiential standards across all clinics.
**Medical Quality & Compliance**: Partner with Lead Doctors to build and uphold clinical quality standards in the US context, ensuring adherence to federal and state regulatory requirements. Drive continuous improvement in medical delivery and inspection readiness. Serve as the bridge between clinic operations and the Medical Excellence team. Mentor and develop Lead Doctors and Clinic Leads.
**Operational & Financial Performance**: Own regional operational KPIs and full P&L accountability. Design scalable operational frameworks, cost controls, and workflow efficiencies. Oversee workforce planning and staffing models. Contribute to regional business strategy, including market expansion planning and network optimization.
**Team Leadership & Cross-Functional Collaboration**: Recruit, onboard, lead, and coach a team of Clinic Leads and Lead Physicians across all assigned clinics. Build a strong culture of accountability, communication, and collaboration. Act as the primary regional liaison between clinic teams and central functions (Customer Support, Facilities, Workforce Planning, People Operations, Talent Acquisition, Demand Planning). Champion cross-functional alignment.
**Requirements**:
- Proven experience in a senior operational leadership role (Area Director, Regional Director, District Leader, General Manager or equivalent) within a premium, consumer-facing, multi-site environment such as premium healthcare-adjacent, wellness, fitness, or technology-enabled services with physical operations/stores
- Ability to be based and/or local travel distance to Miami; role is based onsite
- Demonstrated success implementing and embedding established operating models, standards, and playbooks across multiple locations—driving adoption through leadership, coaching, and accountability rather than documentation alone
- Strong track record leading clinic-level or site-level leaders, with ability to build capability, reinforce culture, and translate standards into consistent day-to-day execution
- Experience operating in regulated environments, with accountability for quality, compliance, and inspection readiness, ideally in partnership with medical or clinical leadership
- Proven financial and operational acumen, including ownership of regional KPIs, budgets, and P&L performance in a scaling context
- Ability to balance strategic perspective with hands-on execution, particularly during periods of growth, new site openings, and organizational change
- Exceptional communication and stakeholder management skills, with confidence operating in a matrixed, fast-moving organization across central and regional teams
- Comfort leading through ambiguity and change, with a bias toward action, continuous improvement, and disciplined execution
