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Hinge Health is seeking a Client Success Manager to own day-to-day relationships with employer clients and maximize their value from Hinge Health's digital musculoskeletal care programs. This is a fast-paced, client-facing role that combines trusted advisory, project management, product expertise, and team coaching. You will manage a full book of business across multiple employer clients, drive adoption and program value, handle escalations, expand product offerings, and secure renewals. The role is cross-functional, partnering with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.
Key responsibilities include: securing enrollment communications campaigns to meet annual enrollment goals; ensuring 100% client retention with 9/10+ NPS scores; converting clients into sales references and marketing advocates; expanding clients' use of Hinge Health's full product suite; and managing complex client relationships across multiple lifecycle stages. You will also train, coach, and develop CS Associates and Managers, contributing to team best practices as the organization scales.
Hinge Health uses AI-powered, human-centered care to address musculoskeletal conditions affecting over 1.7 billion people worldwide. The platform serves 50+ health plans, PBMs, and ecosystem partners, reaching over 20 million people across 2,550+ employers. The company is headquartered in San Francisco with offices in Montreal and Bangalore.
REQUIREMENTS:
- Minimum 2 years of experience as a Client Success Manager in digital health
- Proven ability to build and maintain relationships with employers and/or health plans
- Strong data storytelling and ability to craft compelling narratives using data-driven insights
- Subject matter expertise on digital health products and solutions
- Strategic influence: ability to navigate complex client lifecycles, understand client culture and priorities, and effectively convey client needs internally
- Ability to manage complexity, ask probing questions, and uncover root causes
- Clear, concise communication with internal and external stakeholders
- Long-term thinking; does not sacrifice long-term value for short-term results
- Bachelor's degree strongly preferred
- Preferred: experience at high-growth companies, understanding of employee benefits and startup environments, data integration proficiency, advanced Excel skills
