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Auctor is an AI-native platform that serves as a system of action for the entire software implementation lifecycle. The company helps professional services teams and systems integrators deliver enterprise software implementations faster, more consistently, and with greater intelligence by connecting teams and processes, turning meetings and documents into a living system of record, and enabling the generation of execution-ready deliverables.
As a Client Success Manager on Auctor's founding Customer Success team, you will own a portfolio of implementation partners and systems integrators post-sale. Your primary responsibilities include managing the full post-sale lifecycle—onboarding, adoption, health checks, quarterly business reviews (QBRs), and renewals—for a portfolio of accounts from first login through renewal and expansion.
You will build and present ROI narratives that connect Auctor usage metrics (sessions, artifacts generated, active users) to real business outcomes such as faster delivery, fewer handoff errors, and margin improvement, tailored to each customer's stakeholder priorities. You'll serve as the internal champion for customers, translating support issues, feature gaps, and integration pain points into clear, prioritized product feedback and closing the loop when solutions ship.
This is a builder's role with significant ownership. You will help shape Auctor's Customer Success approach, including developing playbooks, onboarding strategies, QBR frameworks, health scoring models, adoption strategies, and ROI storytelling methodologies. You'll work closely with Product, Sales, and Engineering to bring customer feedback into the company and help define how Customer Success operates as Auctor scales.
Additional responsibilities include navigating technical and compliance conversations alongside the technical team on security reviews, data handling, and integration scoping; proactively managing account health by tracking signals and flagging churn risk early; and representing the voice of the customer in internal strategy conversations, including executive-level recaps and steering committee updates for major accounts.
Auctor is backed by Sequoia Capital, M12, HubSpot Ventures, Workday Ventures, OneStream, Tercera, Dig Ventures, and Y Combinator. Following a recent Series A, the company is scaling alongside leading implementation partners including OneStream, ServiceRocket, Valiantys, and Crossfuze.
REQUIREMENTS:
- 4+ years in customer-facing, post-sale roles (Customer Success, Account Management, or Implementation/Delivery Consulting), ideally in B2B SaaS or professional services
- Track record owning renewals and expansion; ability to discuss numbers, retention, and ROI
- Systems integrator and ecosystem fluency; comfort with how SI and professional services organizations operate; understanding of SOWs, scoping, and delivery models
- Technical proficiency; no coding required, but comfortable with technical stakeholders and unintimidated by integrations, data flows, and security/compliance questions
- Strong written and verbal communication skills; ability to write executive-ready recaps, run QBRs, and hold your own in scoping conversations with delivery teams
- Builder mindset; excited by early-stage startup ambiguity and eager to help build the CS playbook rather than inherit one
- NYC-based; thrives in a high-energy, in-person collaborative environment
