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Salary: USD 80,000 - 0 / annual
Array is a financial innovation platform providing credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets and APIs. The platform helps digital brands, financial institutions, and fintechs bring consumer products to market faster.
As a Client Success Manager, you will own a portfolio of high-value strategic accounts and drive revenue growth through strong client relationships and product expansion. You will manage clients throughout their entire lifecycle with Array—from deployment and launch through ongoing optimization, renewal, and expansion into additional products.
Key responsibilities include:
- Managing and growing a portfolio of high-value accounts by understanding business objectives, developing tailored strategies, and executing to help clients achieve their goals
- Taking full ownership of client relationships across all phases, including deployment, launch, optimization, expansion, and renewal
- Proactively identifying and resolving client issues before they escalate
- Identifying and leading complex growth opportunities, including expansion into additional Array products
- Working cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions aligned with client growth goals
- Maintaining deep knowledge of industry trends, regulatory changes, and market dynamics to position Array as a trusted partner
- Using AI tools as a default practice to accelerate thinking, building, and shipping
The role is fully remote and part of a remote-first company culture focused on high-impact individuals in the fast-growing fintech space.
Requirements:
- 3+ years of experience in B2B Client Success roles, managing strategic account portfolios with responsibility for client health, retention, and revenue growth in the $5+ million ARR range
- Proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector
- Exceptional interpersonal skills with demonstrated ability to grow, retain, and expand accounts through excellent client service
- Entrepreneurial mindset with willingness to take ownership of account success
- Knowledge of the financial industry and understanding of growth opportunities and challenges facing financial institutions, fintechs, and credit services organizations (preferred)
- Belief that AI is reshaping work, with instinctive use of AI tools to accelerate work
