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Moody's Analytics is seeking a Client Service Specialist to serve as the primary point of contact for clients using Moody's Analytics products. This role is based in Heredia, Costa Rica and is part of a globally connected Client Services and Support team responsible for delivering world-class customer experience across the Moody's Analytics product suite.
Key responsibilities include:
- Provide superior customer service on Moody's Analytics industry-leading products
- Communicate with clients in a courteous, professional, accurate, and timely manner
- Manage and escalate requests appropriately while maintaining ownership of client interactions until resolution
- Develop excellent working relationships with colleagues in Client Service and partner teams (Product, Sales, Customer Success, Engineering, Research, Data, Analysts)
- Identify, capture, and channel client feedback on product features and functionality
- Originate content for the Moody's Analytics Knowledge Base
- Support new product launches and new business initiatives
- Identify sales and up-sell opportunities for the business
The team is embracing AI-driven tools and innovations to elevate client service and improve support operations efficiency. You will contribute to meaningful work supporting credit risk professionals and financial institutions globally.
Requirements:
- Bachelor's degree required
- Strong customer service skills and eagerness to excel in a dynamic, fast-growing team
- Superb analytical skills and persistence in problem solving; experience supporting enterprise applications is a plus
- Excellent verbal, written, and organizational skills
- Demonstrated creativity, flexibility, enthusiasm, and willingness to learn
- Fluency in English required
- Exposure to the financial industry, banking, and/or capital markets is a plus
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency
- Interest in exploring AI systems and willingness to develop awareness of responsible AI practices, including risk management and ethical use
