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Viva.com is Europe's first Tech Bank for Businesses, revolutionizing omnichannel payment acceptance with card issuing, loans, and deposit accounts across 22 EU countries. Licensed by the Bank of Greece and operating under the EU FOS regime, the company pioneered Tap on Any Device technology and is building an all-in-one business solutions platform with over 450 tech partners.
As a Client Relationship Representative on the Direct Representatives Team, you will drive business growth by promoting company services directly to merchants in the field. You will visit client premises to present product features and benefits, assist with verification and activation processes, and provide ongoing in-person support. Your responsibilities include monitoring portfolio performance, ensuring new merchants complete registration, supporting existing merchants in maintaining active usage, and escalating complex issues appropriately. You will engage in both scheduled and self-initiated activities, travel to meet clients and attend industry events, and manage a diverse client base with strong organizational and negotiation skills.
This is a permanent contract role via an Employer of Record (EOR), offering an attractive performance-based bonus linked to individual and collective targets, comprehensive benefits including allowances and group medical coverage, and the opportunity to work in a dynamic, fast-paced fintech environment with strong cultural diversity.
Requirements:
- 2+ years of experience in business development within a fast-paced environment, preferably in a financial services institution
- Understanding of financial products/services features and advantages
- Experience with Customer Relationship Management (CRM) systems
- Outstanding negotiation skills
- Strong organizational and diary management skills
- Resilience and ability to handle objections
- Ability to work with a diverse client base
- Computer literacy and tech mindset
- Fluent in English and Italian
