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WeTravel is seeking a Client Onboarding Specialist to join their Activation & Implementation team in Sydney. Reporting to the Director of Activation & Implementation, you will be responsible for helping new customers get up and running with WeTravel's travel platform quickly and effectively.
In this role, you'll manage the complete onboarding journey for new clients, including migrating reservation details, photos, pricing information, and tour descriptions into the WeTravel platform. You'll deliver personalized training sessions to ensure customers feel confident using the software and will collaborate closely with Sales, Account Management, Product, and customers across multiple time zones.
Key responsibilities include: partnering with sales teams to set customers up for success; identifying pain points and red flags early; building trips and migrating participant data; managing multiple concurrent projects while maintaining attention to detail; and taking full ownership of each project to deliver exceptional value. You'll work independently with minimal supervision and may travel on-site to clients 1-2 times per quarter for hands-on onboarding support.
You should be fluent in English, organized, proactive, and passionate about customer education and commercial success. Experience in travel tech, SaaS, customer success, onboarding, or implementation roles is a plus. Familiarity with HubSpot, Slack, Confluence, and Loom is beneficial. The role requires comfort with repetitive tasks, customer-facing interactions, and cross-timezone collaboration.
WeTravel offers a competitive package including superannuation, 4 days in-office at WeWork Sydney with one flexible work-from-home day, unlimited paid time off, an annual 2-4 week visit to Amsterdam HQ, up to four weeks annual work-from-anywhere flexibility, extensive paid family leave, three paid volunteer days, and comprehensive equipment support.
