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Nava is a fast-growing benefits brokerage on a mission to modernize healthcare for employers and employees. The company combines deep benefits expertise with proprietary AI-powered technology (HQ platform) to help HR teams manage renewals, simplify strategy, and empower employees to navigate benefits.
You will join the West Coast Client Success team as a Large Group Client Manager, owning a portfolio of California employer clients in the 100–2,000 life range. This is a senior individual contributor role where you serve as a trusted strategic advisor, not a people manager.
Key responsibilities:
- Own the full client lifecycle for your book of business, proactively addressing needs throughout the plan year
- Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education
- Design creative, consultative benefit solutions leveraging deep knowledge of the California marketplace, alternative funding arrangements, carriers, and products
- Develop and deliver client deliverables such as renewal presentations, financial reporting, budget reviews, and education sessions
- Collaborate with internal teams and vendor partners to streamline servicing and strengthen client success capabilities
- Foster executive-level relationships and create superfan clients through consistent delivery of novel benefit solutions
You'll work with Nava's AI-powered benefits platform and have direct visibility into how your work impacts both clients and internal teams. The role is fully remote with a strong preference for California-based candidates or those willing to travel to California for in-person client meetings.
Requirements:
- Bachelor's degree in a business-related field or equivalent education
- 7–15 years of employee benefits experience with a brokerage
- Minimum 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support
- Recent experience supporting California large employer groups (100–2,000 lives)
- Strong knowledge of large group plans and products
- Strong knowledge of financial arrangements and health products including fully insured, level & self-funded, and captives
- California Health Insurance License required
- Strong Excel, PowerPoint, Google Suite, written, and verbal communication skills
- Comfortable public speaking, including presenting renewal information, financials, open enrollment meetings, and webinar recordings
