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Sage Health is building software to improve care and emergency response for older adults in senior living communities, addressing the leading cause of injury-related deaths among adults over 65. As a Client Implementation Specialist, you will own the end-to-end onboarding and deployment of Sage's platform at new senior living communities.
This is a heavily client-facing, travel-intensive role. You will travel an average of 15 days per month (Monday–Friday only, no weekends) to conduct on-site training, manage go-live events, and provide ongoing support. The role requires managing multiple concurrent implementation projects with different timelines and stakeholder needs.
Key responsibilities include:
- Onboarding new clients and communicating Sage's value proposition
- Managing multiple simultaneous implementation projects with distinct timelines and community-specific requirements
- Building relationships with key stakeholders and identifying Sage advocates within each community
- Leading in-person and remote training sessions (group and 1:1) for staff and management, tailored to varying technical comfort levels
- Coordinating device distribution, setup, and QA at each community
- Supporting technical teammates with infrastructure setup and testing
- Providing ongoing troubleshooting and support for Sage users
- Testing and troubleshooting new features ahead of community rollouts
Success requires being highly organized with strong project management skills, a self-starter comfortable working autonomously, excellent people skills and ability to build trust quickly, strong training and presentation experience (especially with mixed technical audiences), clear communication across technical and non-technical stakeholders, and resourcefulness in problem-solving. Bachelor's degree or equivalent experience required. Prior customer support in tech and healthcare/healthtech experience preferred.
