SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Extreme Reach is a global connectivity platform for the advertising industry, providing collaboration tools, digital asset management, and distribution networks to over 100,000 businesses across 141 countries.
The Accounts Receivable Client Engagement Specialist manages end-to-end Order-to-Cash (O2C) processes with a focus on Key (Segment A&B) customers. This is a senior individual contributor role that serves as an escalation point for complex AR issues and drives operational excellence across collections, reconciliation, and customer engagement.
Key responsibilities include:
**Accounts Receivable Operations**: Lead proactive collection activities, serve as first point of contact for customer payment queries and disputes, reconcile customer accounts, investigate discrepancies, analyze unapplied cash and credit memos, support bad debt identification, and maintain accurate customer master data. Conduct regular debtor review meetings with Sales and Account Management to discuss overdue balances, review high-risk accounts, and drive collection actions.
**Process Improvement & Governance**: Drive process improvements to streamline operations and reduce errors. Collaborate with O2C Leadership to remove bottlenecks. Develop and implement governance structures, SOPs, and control standards. Contribute to reporting on disputes, SLAs, and root cause trends. Recommend improvements to reduce billing disputes and enhance accuracy.
**System Enhancements & Projects**: Act as primary contributor in finance systems projects supporting AR, including system upgrades, workflow enhancements, and automation initiatives. Support rollout, testing, and stabilization of new tools and processes. Collaborate with automation experts to drive innovation and take on project management responsibilities.
**Cross-Functional Collaboration**: Partner with O2C Leadership, Finance, Sales, Account Management, Billing, and Customer Success teams to resolve issues efficiently. Investigate root causes collaboratively, escalate unresolved issues appropriately, and support credit decisions and revenue protection initiatives.
**Month-End Close & Compliance**: Support financial close processes by ensuring AR balances are accurate and well-reconciled. Adhere to internal controls, policies, and compliance requirements.
The role requires strong customer focus, business acumen, and the ability to work proactively across multiple stakeholders. Experience with collections, AR operations, O2C processes, and SaaS billing is essential.
