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Salary: USD 156,780 - 258,660 / annual
ServiceNow is seeking a Client Director for Life Sciences to manage and grow relationships with the company's largest existing accounts in the region. In this role, you will serve as the primary executive relationship manager for assigned accounts, overseeing virtual teams including Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and serving as the relationship bridge between customers and ServiceNow
- Managing all executive-level relationships with assigned clients, from project/IT teams through C-suite
- Developing comprehensive ServiceNow solutions aligned with each customer's strategic business outcomes
- Overseeing worldwide account development, including deployment of global resources
- Building deep, multi-tiered trust relationships across client organizations
- Creating clear roadmaps and building capabilities to ensure outstanding customer experience
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
- Leading virtual and matrixed teams across multiple ServiceNow functions
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture and seeking leaders who can help clients leverage AI to work smarter and faster.
Travel up to 50% is required depending on geography and region.
Qualifications:
- 7+ years of experience in client management and aligning account strategies to revenue opportunities
- 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Demonstrated experience achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- Willingness to travel up to 50% as needed
