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ServiceNow is seeking a highly experienced Client Director to drive strategic growth across its largest existing accounts in the Korean market. This is a senior relationship and revenue leadership role focused on AI transformation and workflow automation solutions.
In this role, you will:
- Serve as the strategic relationship manager and trusted advisor to major Korean conglomerate clients, managing multi-million-dollar accounts
- Drive AI-led transformation initiatives by articulating the value of workflow AI and automation to C-suite and senior stakeholders
- Lead cross-functional ServiceNow teams to develop customized solutions aligned with each customer's strategic business outcomes
- Oversee global account growth, including development and deployment of worldwide resources
- Build deep, multi-tiered relationships across client organizations—from project and IT teams through executive leadership
- Develop clear roadmaps and build capabilities across clients and ServiceNow teams to ensure outstanding customer experience
- Achieve financial targets across software licenses, renewals, and professional services engagements
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture where technology and talent drive business transformation.
REQUIREMENTS:
- 15+ years of enterprise client management experience, with a minimum of 5 years as a Client Director or equivalent, managing multi-million-dollar sales engagements
- Demonstrated success in executive-level relationship management within Korean conglomerates
- Proven ability to sell and consult on AI transformation, including workflow automation, AI-powered decision-making, and integration of AI into business processes
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Strong understanding of IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management
- Strategic thinker with deep understanding of macro-level business IT needs
