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ServiceNow is seeking a Client Director to lead strategic account management for its largest existing customers in the Stockholm region. In this role, you will serve as the primary relationship manager between ServiceNow and assigned enterprise accounts, overseeing executive-level engagement and coordinating cross-functional teams including Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and acting as the relationship bridge between customers and ServiceNow
- Managing all executive relationships and building multi-tiered trust across assigned clients' organizations, from project/IT teams to C-suite level
- Developing ServiceNow solutions aligned with customers' strategic business outcomes
- Overseeing worldwide account development, including deployment of global resources
- Leading virtual and matrixed teams to deliver exceptional customer experiences
- Developing clear roadmaps and building capabilities to drive customer success
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
ServiceNow is an AI-native platform serving 85% of the Fortune 500, helping organizations work smarter and faster through AI-powered automation and workflow optimization.
REQUIREMENTS:
- 7+ years of client management experience with demonstrated ability to align account strategies to revenue opportunities
- 2+ years as a Client Director or equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Proven track record achieving sales targets
- Experience leading virtual or matrixed teams
- Ability to understand broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Willingness to travel up to 50% depending on geography/region
