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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The platform uses AI agents that learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, with customers including Randstad, Motorola Solutions, Netflix, and major sports organizations.
As a Client Account Executive, Commercial, you will manage a portfolio of existing Dialpad customers while driving year-over-year revenue growth. You will serve as a consultant to clients, demonstrating the value of additional Dialpad product suite offerings. Your responsibilities include developing and executing a sales strategy for your book of business, meeting or exceeding sales and revenue goals, managing overall customer relationships, and ensuring customer satisfaction.
Key responsibilities:
- Own the sales process end-to-end for a portfolio of customers
- Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and partners to grow the existing customer base
- Create account plans to achieve quarterly goals
- Cultivate relationships with customers to understand their strategy and expansion plans
- Work leads and generate pipeline
- Achieve or exceed quarterly revenue goals
- Serve as a Dialpad expert and trusted advisor to customers
- Identify customers for the Customer Advisory Board and Executive Sponsor Program
This position reports to the Sales Manager and is based in the Austin, Texas office with a hybrid schedule.
**Requirements:**
- 1–3 years of sales experience in a dynamic environment
- Proven success in meeting and exceeding revenue targets with either New Business or Account Management background
- Ability to communicate, present, and influence key stakeholders and decision-makers
- Experience providing timely and accurate forecasts to sales leadership
- Excellent time management and organizational skills with ability to track numerous details
- Willingness to travel to customer locations or events as needed
- SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS experience
- Experience with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)
- Curiosity: ability to understand customers' business, internal teams, and processes
- Closing mindset: ability to ask closing questions early and often
- Strategic thinking: ability to analyze account portfolios and develop sales strategies for product expansion
- High energy: ability to thrive in a fast-paced, high-velocity sales environment
