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Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) building AI and automation technology to modernize claims handling. Founded in May 2022 by insurtech veterans, the company is focused on automating manual tasks and setting a new standard for TPAs, insurance technology providers, and adjusters.
As Claims Team Lead for General Liability, you will lead claims handling across a diverse commercial GL book spanning multiple industries and loss types. Your scope covers both the General Team (unrepresented claims) and the Severity/Litigation Team (attorney-represented and litigated claims across all dollar tiers). You'll coach high-volume adjusters while also reviewing litigation strategy on complex files.
A core responsibility is disposition discipline: driving aged inventory to a decision (settle, deny, close, MMI, or coverage) rather than allowing files to sit touched but undecided. You'll run the weekly rhythm that keeps the aged tail shrinking.
Key responsibilities include:
- Lead and coach adjusters across both General and Severity/Litigation teams
- Own the weekly aged-inventory disposition review, tracking claims open past 120, 180, and 365 days to defined decisions
- Review litigation strategy, defense counsel coordination, and reserve adequacy on complex files
- Manage account-based routing exceptions (ASM, QBE Rollover, excess lines)
- Align adjuster caseload targets to verified account-code inventory
- Serve as escalation SME for coverage questions and complex claim strategy
- Prepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership
- Exercise increased reserve and settlement authority with direct involvement in high-exposure file reviews
You are a claims professional with a track record in high-exposure commercial GL claims across varied industries and loss types. You are a strong leader with litigation management experience, comfortable reviewing defense strategy and reserve positioning. You are tech-oriented and excited about using analytics to identify genuine hygiene issues versus real disposition gaps. You are curious about the full story on legacy claims before deciding on strategy, anti-status-quo in your approach to inventory drift, and comfortable balancing portfolio-level strategy with individual complex file detail.
The company offers a remote-first work environment with work-from-anywhere flexibility, generous health insurance (medical, vision, dental), 401(k) with employer matching, competitive PTO, generous family leave after 8 months, Apple laptop and equipment, and a culture focused on reducing administrative burden and fostering empathy and transparency.
Requirements:
- 7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- 2+ years of leadership experience, with preference for remote management experience
- Demonstrated litigation management experience, including defense counsel oversight and settlement negotiation
- Comfortable using technology and analytics to run a disposition-focused aged-inventory process
- Must reside in an eligible U.S. state throughout employment (cannot hire from California, Alaska, Hawaii, U.S. territories, or outside the United States)
