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Join a fast-growing Mexican consumer company (D2C pet food) as General Manager and right hand to the CEO. The company operates its own manufacturing and has built a strong direct-to-consumer/online channel powered by AI for customer service and operations.
You will own multiple critical functions: lead AI-powered marketing initiatives, oversee a Customer Success team of 30–35 people, monitor the AI layer automating CS and operations, closely track manufacturing metrics and P&L performance, support production plant management, and ensure seamless execution across marketing, customer success, manufacturing, and operations.
Key responsibilities include:
- Driving marketing strategy leveraging AI tools and automation
- Managing and scaling the Customer Success team
- Monitoring AI-driven automation systems for customer service and operational efficiency
- Deep involvement in P&L review and financial performance tracking
- Hands-on oversight of manufacturing operations
- Cross-functional coordination to eliminate friction and drive execution
You should bring strong business acumen and genuine comfort reading and managing P&L. Full autonomy is expected—you operate without close supervision and thrive in ambiguity. Practical, day-to-day facility with AI tools is essential. You are an executor first, strategist second. Ideal candidates have experience operating a consumer/D2C business or are former founders with a proven track record of hands-on execution.
