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Mondial Relay by InPost, Europe's leader in out-of-home delivery, is seeking a Commercial Support Specialist to serve as a critical bridge between clients and sales teams. You will drive business performance by ensuring smooth, responsive, and efficient client support throughout their journey.
Key Responsibilities:
- Support sales teams in managing client accounts, contracts, commercial offers, and performance data
- Collaborate with Sales Analytics & Revenue Management teams to ensure data reliability and inform decision-making
- Lead new customer onboarding, training them on tools and processes, and guiding them to full autonomy
- Manage account transitions smoothly during organizational changes or contact shifts
- Act as a customer success champion by listening to client needs, coordinating internal responses, and maintaining high satisfaction levels
- Identify process optimization opportunities and contribute to continuous improvement initiatives that strengthen operational efficiency and customer experience
You will work in a collaborative environment emphasizing autonomy and responsibility, with opportunities for professional growth. The company processes over 200 million parcels annually across Europe with 2,200 employees, focusing on innovative, customer-centric solutions.
Requirements:
- Strong interpersonal skills and natural ability to engage diverse stakeholders
- Excellent organizational and prioritization abilities, even under fast-paced conditions
- Analytical mindset with comfort working with data and metrics
- Problem-solving orientation with ability to translate challenges into solutions
- Customer service focus combined with operational rigor
- Pedagogical approach to training and client support
