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Salary: USD 90,000 - 150,000 / annual
Huntress is a fully remote, global cybersecurity company founded in 2015 by former NSA cyber operators. The company protects 5M+ endpoints and 14M+ identities worldwide with enterprise-grade, managed cybersecurity products designed for businesses of all sizes, not just the 1%. Huntress combines proprietary technology with an industry-defining Security Operations Center (SOC) to deliver affordable, fully owned security solutions.
In this Channel Account Manager II role, you will drive expansion, retention, and long-term partner loyalty by serving as a trusted advisor to managed service providers (MSPs) and channel partners. You will focus on net dollar retention, gross dollar retention, partner satisfaction, and helping partners deliver stronger cybersecurity outcomes to their end customers.
Key responsibilities include:
- Achieve and exceed quota based on expansion performance and renewal outcomes
- Serve as a trusted advisor to partners, delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
- Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
- Maintain and reinforce Huntress culture through collaboration and partner support
- Use AI tools to prepare for partner meetings, summarize calls, and stay organized to move faster with sound judgment
This is a high-impact, high-visibility individual contributor role where success comes from staying close to partners, spotting growth opportunities, and following through with candid, direct conversations about opportunities, risks, and next steps.
REQUIREMENTS:
- 5+ years of experience in account management, customer success, partner success, or channel/direct sales roles, ideally focused on mid-market and below
- Strong knowledge of the MSP space, preferably in the cybersecurity industry
- Experience using Salesforce or similar CRM platform to manage partner activity and opportunities
- Genuine passion for the partner community and helping partners deliver meaningful cybersecurity outcomes
- Strong bias to action and ability to get things done efficiently and effectively
- Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support
