SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wave is building financial services to make Africa the first cashless continent. The company operates a mobile money platform across 9 African countries with millions of users, and is the largest financial institution in Senegal with over 7 million users.
You will oversee the entire acquisition and operational management of Wave's agent network in your assigned region (Kinshasa, Kongo Central, Bandundu). You will lead all Agent Opener activities in connection with agent administration teams to achieve regional growth goals.
Key responsibilities include:
**Agent Network Growth:** Coordinate Agent Openers in identifying opportunity areas and acquiring new agents according to defined selection criteria and guidelines.
**Agent Contracting:** Ensure Agent Openers recruit agents in compliance with legal and regulatory requirements. Verify all agents have valid contracts and are trained on contract contents before signing.
**Agent Activation and Training:** Ensure all agents are trained and certified on all products and procedures, including Know Your Customer (KYC) and Anti-Money Laundering / Countering the Financing of Terrorism (AML/CFT) procedures. Coordinate delivery of supplies and point-of-sale branding.
**Ongoing Agent Liquidity Management:** Monitor cash and e-value availability at agent locations in liaison with regional liquidity and network quality teams.
**Risk Management and Routine Visits:** Guide teams in monitoring agent performance against targets through reports on emerging issues and evaluations of regional results.
**Agent Offboarding:** Coordinate identification of agents to be closed, retrieve Wave equipment and assets, and ensure removal of brand signage.
**Primary Contact:** Act as the main point of contact for all agent network acquisition and Wave products in your region. Guarantee operational excellence, cost control, and compliance with internal policies and regulatory guidelines.
**Customer Service:** Promote customer service excellence and ensure service quality standards are applied.
This is a permanent contract (CDI) position based in Kinshasa with frequent travel throughout the region. Work authorization in the Democratic Republic of the Congo is required. You will travel up to 90% of the time within the country.
Wave offers competitive salaries calculated using a transparent formula, performance reviews twice yearly with bonuses for high performers (after 6 months), generous health insurance for you and dependents, 26 weeks of parental leave for mothers and 4 weeks for fathers, childcare financial assistance, phone plan reimbursement, and free meals.
**Requirements:**
- 5+ years of experience managing a large regional agent network within Mobile Money, finance, fintech, telecom, or technology sectors in the Democratic Republic of the Congo
- At least 2 years of experience leading and managing field teams
- Proven track record in stakeholder management through strategic monitoring and reporting
- Fluent in English and French
- Willingness to travel up to 90% of the time within the Democratic Republic of the Congo
