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Entrata, a global leader in AI-driven property management technology since 2003, is seeking a Carrier Relations Manager to own end-to-end relationships with insurance carriers and managing general agents (MGAs) across HO4 renters, master policy, and device insurance lines.
In this role, you will source, evaluate, and onboard new carrier partners based on appetite, pricing competitiveness, and geographic coverage needs. You'll negotiate contract terms, commission schedules, and binding authority agreements with carrier and wholesale partners. You will monitor key performance metrics including loss ratios, retention, and complaint ratios, proactively flagging and addressing issues before they threaten an appointment.
You'll serve as the primary escalation point for carrier-side service, claims, or underwriting issues requiring agency-level intervention. Cross-functional collaboration is essential—you'll partner with Compliance/Legal to manage state licensing, appointments, and admitted/non-admitted carrier requirements as the agency expands into new states. You'll also coordinate with Product and Engineering on carrier system integrations, including rating updates, policy data feeds, and API connections.
Additionally, you'll track and report on carrier performance, commission accruals, and program health to leadership on a regular cadence. You'll stay current on personal lines market trends, carrier appetite shifts, and regulatory changes affecting renters, master policy, and device insurance. You'll represent Entrata at carrier and industry meetings, conferences, and renewal negotiations.
The role requires establishing, growing, and optimizing strategic partnerships with insurance carriers and MGAs. You'll evaluate complex financial and operational risk data, including loss and retention ratios, to guide decision-making. You must manage cross-functional alignments with technical, product, and legal units and act as an internal expert on personal lines insurance market changes and regulatory updates. You'll need to prioritize tasks effectively, meet deadlines, manage workload efficiently, and maintain professional interactions with internal and external stakeholders in a fast-paced, high-stress environment.
Entrata emphasizes AI and operational fluency: you'll proactively leverage company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables, function as the "Human-in-the-Loop" to audit AI outputs for accuracy and brand alignment, adhere strictly to AI security protocols to protect proprietary and PII data, and demonstrate the ability to craft clear, context-rich prompts for consistent results.
REQUIREMENTS:
- 4+ years of experience in insurance carrier management, MGA operations, or agency management, with direct experience in personal lines (renters, homeowners, or similar)
- Demonstrated experience negotiating carrier contracts and commission agreements
- Working knowledge of state insurance licensing and appointment requirements
- Strong analytical skills, with the ability to read and act on loss ratio, retention, and performance data
- Excellent written and verbal communication skills, with the ability to represent the company confidently to external carrier partners
- Insurance license or willingness to obtain one within first 90 days
- Ability to manage multiple carrier relationships and competing priorities in a fast-moving environment
