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Salary: USD 66,000 - 74,000 / annual
Wider Circle is seeking a Care Advocate Manager to lead a remote-first team of 8+ Care Advocates supporting high-risk members through Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs. The role combines team leadership, operational excellence, and cross-functional collaboration to improve health outcomes and address social determinants of health.
Key responsibilities include managing and coaching a team of Care Advocates in a remote environment, driving performance and accountability through data-driven metrics. You will collaborate closely with billing, product, operations, and clinical teams to streamline processes and ensure smooth program delivery. The role requires a highly analytical approach to track key performance indicators, monitor team productivity, and achieve program and documentation goals.
You will optimize workflows by leveraging data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement. This includes implementing and measuring strategies to engage and retain members in CHI and PIN programs, proactively re-engaging those at risk of disengagement. Compliance and quality assurance are critical—you will audit team work to ensure all documentation meets CMS and program requirements.
Additional responsibilities include serving as the first point of escalation for complex member cases, coordinating with clinical and telehealth teams when advocates need support. You will onboard and train new team members on workflows, documentation standards, and compliance requirements. The role also involves overseeing the development and maintenance of partnerships with local community organizations to connect members with necessary resources.
Required qualifications include a bachelor's degree in healthcare, social work, public health, or related field (or equivalent experience), 5+ years in healthcare, community health, social services, or healthcare operations, and 1–2+ years managing or leading a team. Experience with high-risk or vulnerable populations, care coordination, documentation, and CMS compliance is essential. Strong communication, organizational skills, and proficiency with digital tools, case management systems, and performance dashboards are required.
