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Salary: CAD 90,000 - 105,000 / annual
eSentire is a leader in Controlled Autonomy SecOps, protecting 2,000+ organizations across 35+ industries globally. The company pairs agentic AI operatives with engineered human-judgment controls to deliver expert-depth security outcomes at machine speed. Founded in 2001, eSentire operates a unified agentic AI Atlas Platform with 24/7 expert human SOC coverage.
The Business Systems Administrator will serve as a hands-on technical owner of core business systems, supporting eSentire's Sales, Marketing, Customer Success, and Finance teams. This role acts as an internal consultant to business stakeholders, applying problem-solving and analytical skills to recommend, configure, and support technology solutions that scale with organizational growth. The position reports to the Lead, Business Systems.
Key responsibilities include:
**Systems Administration & Support:** Administer, customize, implement, and integrate business applications including Salesforce, Dayforce, and NetSuite. Configure, test, deploy, and own system customizations. Provide training and ongoing technical support to internal users.
**Business Partnership & Analysis:** Collaborate with cross-functional business partners to deliver technical and process solutions. Collect, combine, and interpret data from multiple sources to identify trends and drive efficiencies. Support teams in effective use of business systems.
**Reporting & Documentation:** Develop reports and dashboards supporting business decision-making. Create process documentation and diagrams. Develop and implement policies, procedures, and guidelines for data integrity, change management, and system usage.
**Continuous Improvement:** Identify, evaluate, and recommend tools and capabilities to improve business processes. Maintain up-to-date knowledge of core system functionality and internal business processes.
**Requirements:**
- Bachelor's degree in relevant discipline (MIS, IT, Business, Computer Science) preferred
- 3+ years of hands-on experience administering and customizing Salesforce and NetSuite
- Advanced knowledge of Salesforce limitations, tools, features, and security requirements; experience across multiple Salesforce modules is a strong asset
- Experience using Salesforce Flows, Apex, Triggers, Visualforce, Lightning Components, and performing day-to-day Salesforce administration
- Experience implementing and integrating third-party applications and tools with Salesforce
- Solid understanding of Sales, Marketing, and Channel Operations business processes and workflows
- Working knowledge of Power BI
- Hands-on experience with SuiteScript, SuiteBilling, and SuiteAnalytics
- Knowledge of banking and financial system integrations
- Experience designing, maintaining, and optimizing approval workflows and reports
- Experience with Dell Boomi is considered an asset
- Strong attention to detail and analytical problem-solving
- Clear written and verbal communication
- Ability to work independently with minimal guidance and collaboratively across teams
- Business acumen paired with technical execution
- Customer-service orientation toward internal stakeholders
