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Exotec is a French industrial unicorn revolutionizing automation through robotics and AI. The company deploys intelligent robotic solutions globally for major retail and industrial brands, improving both operational efficiency and worker conditions.
You will serve as Business Process Owner for the Control Center (Robotics Supervision), responsible for building and continuously improving the operational foundation that enables 24/7 robotic fleet management. This is a strategic operations role bridging technical teams, product, and field operations.
Key Responsibilities:
- Define and optimize alarm and supervision strategy: create actionable, prioritized alerts with minimal false positives to enable early incident detection and prevention.
- Lead Control Center capability development in collaboration with Product Owners, Design, and IT teams (monitoring tools, diagnostics, automation).
- Validate tools and alarms in production; measure impact on KPIs (MDPS, response time, escalation quality).
- Drive predictive, data-driven operations: trend analysis, anomaly detection, and preventive logic.
- Establish incident management standards, including diagnostic depth and root-cause analysis support.
- Develop and deploy training programs, standard operating procedures (SOPs), playbooks, and knowledge bases.
- Ensure operational consistency across 24/7 shift teams.
- Analyze incidents and feed continuous improvement cycles to Design and Product teams.
- Improve technician productivity through workflow optimization, automation, and tool ergonomics.
- Administer and maintain RingCentral platform for customer-Control Center communications and internal escalation workflows.
Success Metrics:
- Alarm efficiency (signal-to-noise ratio, early detection rate).
- Reduced MDPS and improved response times.
- Increased justified escalations and RCA contribution.
- Technician readiness and operational consistency across teams.
- Control Center tool adoption, efficiency gains, and automation levels.
- RingCentral reliability and escalation workflow effectiveness.
Requirements:
- Experience in technical operations, monitoring, or incident management.
- Proven ability to structure and improve processes, tools, and operational standards.
- Strong appetite for data analysis and performance management.
- Cross-functional experience working with Engineering, Product, and IT teams.
- Excellent problem-solving and root-cause analysis skills.
- Ability to create and deploy procedures, training, and best practices.
- Comfort in complex, dynamic, continuous-improvement-oriented environments.
- Fluent professional English.
