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Salsify, a market-leading digital shelf commerce platform serving 80+ countries and brands like Mars, L'Oreal, Coca-Cola, and Bosch, is seeking a Business Operations Specialist to support its Go-To-Market (GTM) operations team. Reporting to the Senior Manager of GTM Operations, you will be an operational partner within the GTM ecosystem, responsible for day-to-day execution of commercial and services operations.
Your primary focus will be on operational coordination, services capacity planning, and cross-functional team collaboration. You will not be responsible for deep technical data modeling or system architecture; instead, your strategic manager will handle high-level escalations and technical roadblocks, allowing you to concentrate on execution and coordination.
Key responsibilities include: (1) Services Capacity & Staffing Coordination (40%): Manage day-to-day tracking and workload coordination for active services engagements in Kimble, partner with Services and Sales leadership to maintain visibility into team bandwidth and project staffing, assist in managing consultant availability and scheduling, triage incoming GTM support requests, and coordinate administrative steps as deals transition from sales to implementation. (2) Reporting Assistance, Documentation & System Coordination (40%): Utilize Google Sheets to consolidate data and build tracking templates, support creation and organization of GTM and Services playbooks and enablement sites, and provide basic administrative support across core platforms like Salesforce, Kimble, Gong, and Jira. (3) Ticket Queue Facilitation & Team Support (20%): Act as a first line of contact for operational inquiries, gather feedback from delivery leads and sales teams on process friction, and provide proactive administrative backup across the operations team.
You will thrive in this role if you have strong organizational skills, a collaborative mindset, experience with operational coordination and capacity planning, proficiency with Google Sheets and common SaaS tools, and the ability to communicate clearly across sales, marketing, and services teams. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced, cross-functional environment.
