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Zscaler is seeking a Business Operations Manager for the Customer Success organization to drive operational excellence across the global Technical Success team. This individual contributor role reports to the Director of Business Operations and partners with leaders across Americas, EMEA, and APJ regions.
Key responsibilities include:
- Partner with Technical Success leadership to establish and maintain business operations cadence, ensuring strong execution against priorities and visibility into performance metrics
- Support resource management and capacity planning processes to align coverage, workload, and investments with business needs
- Drive preparation and coordination for Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities
- Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting that provide actionable insights to leadership
- Identify and implement AI and automation use cases to improve reporting, workflows, productivity, and operational scale
You thrive in ambiguity and bring structure and organization to evolving business needs. You are analytical, comfortable with data-driven decision-making, and skilled at spotting trends. You excel as a cross-functional partner, building trust through responsiveness and clarity. You move fluidly between strategic context and tactical execution, helping leaders connect long-term goals to day-to-day actions. You are curious about AI, automation, and emerging technologies, actively seeking practical ways to improve workflows.
Required qualifications: 3–5 years in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or related operational roles. Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis. Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations. Demonstrated ability to build dashboards, metrics, and business insights for leadership decision-making. Proven project and operational initiative management from planning through execution. Active exploration and integration of AI tools into daily workflows.
Preferred: B2B SaaS or technology company experience; exposure to post-sales functions (Customer Success, Technical Success, Support, Professional Services); experience with business review preparation, workforce planning, or operational support in fast-growing environments.
