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Salary: USD 120,000 - 150,000 / annual
Honeycomb Insurance is a rapidly growing fintech startup dual-headquartered in Chicago and Tel Aviv, reinventing the commercial real estate insurance industry. The company operates across 23 states, covers over 65% of the U.S. population, and manages over $100B in insured assets. Recently recognized by LinkedIn as a Top 10 Startup in Chicago, by Forbes in the Fintech 50 (2026), and by Inc. Magazine on their Best Workplaces list.
As Business Operations Manager, you will report to the Director of Customer Service and Business Operations and drive cross-functional initiatives that deliver measurable business outcomes. You will collaborate with teams across Underwriting, Marketing, Sales, RevOps, Support, Product, and R&D.
Key responsibilities include:
**Lead Initiatives:** Drive critical cross-functional projects autonomously, managing all aspects from analysis and business case development through strategic planning, execution, reporting, enablement, and impact tracking.
**AI & Automation:** Identify opportunities where AI tools can automate operational work, build and test solutions that drive scale, and serve as a resource for teams adopting AI in their workflows.
**Process Innovation:** Identify operational improvement opportunities across functions, propose data-backed solutions to streamline processes and increase efficiency, document and implement updated workflows, and drive adoption of new tools and processes.
**Data-Driven Insights:** Analyze critical KPIs to understand end-to-end metrics and identify improvement opportunities. Back all recommendations with data aligned to company strategy and OKRs. Partner with BI and RevOps teams to build operational dashboards in Tableau.
**Stakeholder Communication & Reporting:** Partner with senior leadership to define and prioritize strategic initiatives. Lead cross-functional efforts ensuring alignment with business objectives and timelines. Provide regular updates on project status, risks, and outcomes. Prepare reports and presentations on KPIs and results.
**Change Management & Implementation:** Drive execution of process changes and new initiatives company-wide, including adoption reporting and impact tracking. Provide enablement and training to help teams navigate new processes, systems, and AI tools.
**Business Operations:** Assist in managing vendor agreements and renewals. Support operational projects as they arise, such as office leasing or relocations.
**Requirements:**
- Bachelor's degree in Business Administration, Operations Management, or related quantitative field (MBA preferred)
- 5+ years of experience in consulting, operations management, underwriting operations, finance, or strategic initiatives, preferably in Insurtech, tech, insurance technology, or financial services
- Strong leadership experience managing cross-functional teams and delivering tangible business results in high-stakes environments
- Strong data analysis skills and proficiency with analytics tools (Excel, Tableau, etc.)
- Excellent communication and presentation skills with ability to influence senior leadership and teams
- Proven ability to autonomously manage complex projects with multiple stakeholders and tight deadlines
- Knowledge of insurance industry trends and regulatory environment is a plus
- Ability to express and consider diverse opinions
- Passion for acquiring, applying, and sharing knowledge
- Must be based in Chicago and willing to work hybrid from office 3 days per week
- Willingness to travel as necessary
