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Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. The company works with industry leaders including Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is scaling rapidly and seeking a healthcare leader to join the Founder's Office.
In this role, you will shape Decagon's healthcare growth strategy by identifying priority segments, accounts, use cases, and partnerships across the U.S. healthcare market. You'll build trusted relationships with C-suite executives and senior decision-makers across Payer, Provider, Life Sciences, and Health Tech sectors. Working closely with the founders and healthcare go-to-market teams, you'll originate and accelerate enterprise opportunities, navigate complex buying processes, and build alignment across business, clinical, technology, and compliance stakeholders.
You'll connect AI technology to business outcomes by identifying high-value applications for AI agents across healthcare operations—including member and patient experience, claims, patient access, contact centers, and care management—while balancing business impact with clinical safety, privacy, and regulatory requirements. You'll develop strategic partnerships with consulting firms, systems integrators, EHR and health-tech platforms, contact center and BPO partners, and industry associations. You'll also activate Decagon's investor and advisor networks to open doors and advance opportunities.
Additionally, you'll represent Decagon at executive briefings, industry conferences, private events, and partner meetings, and translate customer and partner feedback into recommendations for positioning, product priorities, and healthcare-specific trust and compliance requirements.
REQUIREMENTS:
- 8–10 years of experience in healthcare, health technology, strategic growth, business development, or partnerships, with a track record of driving commercial outcomes
- Strong understanding of the U.S. healthcare ecosystem, including healthcare economics, operational challenges, and enterprise technology buying processes, with meaningful expertise in one or more of Payer, Provider, Life Sciences, or Health Tech
- Established relationships with senior healthcare executives, operators, and industry partners, with credibility to engage C-suite leaders and key decision-makers
- Demonstrated ability to develop executive relationships and translate them into strategic partnerships, enterprise opportunities, and measurable business growth
- Ability to identify high-impact applications for AI across healthcare operations, including member and patient experience, claims, patient access, contact centers, and care management
- Familiarity with healthcare regulatory, privacy, and security requirements, including HIPAA, PHI, and BAAs, and ability to navigate conversations with clinical, legal, and technology stakeholders
- Strong executive presence, commercial judgment, and communication skills, with ability to influence stakeholders across business, clinical, and technical functions
- Entrepreneurial mindset, with ability to set priorities, operate independently, and execute in a fast-moving environment
- Willingness to travel for executive meetings, industry events, and strategic opportunities
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
