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Salary: USD 70,000 - 75,000 / annual
Vouch is a tech-enabled insurance advisory and brokerage serving growing companies in technology, life sciences, and professional services. Backed by over $200M in funding, Vouch combines deep industry expertise with AI-powered tools to deliver a modern insurance experience. The company is the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork.
As a Brokerage Operations Associate, you will play a critical role supporting clients across brokerage workflows. You will partner with brokers and cross-functional teams to deliver value throughout the entire customer lifecycle—from initial sale through binding, billing, and renewals. You will also support clients and internal and external stakeholders with post-bind service requests and ongoing policy maintenance.
Key responsibilities include:
- Deliver timely, consistent responses to client and internal/external stakeholder inquiries
- Maintain and update policy data and documentation within the AMS and CRM, ensuring accuracy and completeness
- Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities
- Support certificate of insurance requests, partnering closely with Brokerage Operations support representatives
- Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance
- Coordinate with clients and billing partners to resolve billing-related matters
- Identify opportunities to add value for brokers through proactive follow-ups and operational improvements
- Assist in documenting and refining day-to-day processes to improve operational efficiency
This role offers exposure to the operational systems and processes that power a best-in-class brokerage. You will work in a growing, agile team environment. Vouch has offices in San Francisco, Chicago, and New York City. This hybrid role requires in-office presence at least three days per week (Tuesday, Wednesday, Thursday).
REQUIREMENTS:
- 2+ years of experience in a fast-paced, customer service-oriented environment
- 1+ year of experience in an insurance-related role
- Active Property & Casualty Insurance License (required)
- Strong communication and organizational skills
- Exceptional attention to detail
- Driven by problem-solving and continuous improvement
- Dependable, positive, and action-oriented with strong follow-through
- Comfortable operating in ambiguity and maintaining composure in complex situations
- Independent problem-solver who knows when to seek guidance
