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Distro is seeking a Benefits Manager to lead day-to-day operations of the Benefits Administration team. This is a hands-on management role that combines operational oversight with direct team leadership and complex benefits administration.
Key Responsibilities:
- Supervise and develop Benefits Specialists and Senior Benefits Specialists, providing coaching, performance feedback, and mentoring to build high-performing teams.
- Manage team workloads, queue coverage, and case volumes to ensure service-level expectations are consistently met.
- Serve as an escalation point for complex employee and client benefit issues requiring advanced review or coordination with senior leadership.
- Review and approve complex benefit transactions, including qualifying life events (QLEs), payroll deduction corrections, arrears calculations, and manual enrollments.
- Provide hands-on support during peak periods, escalations, or staffing gaps to ensure continuity of operations.
- Ensure accurate and compliant processing of benefit enrollments, payroll deductions, and employer contributions in accordance with plan rules and company policies.
- Partner with Payroll, Billing & Recon, and insurance carriers to resolve benefit-related discrepancies and escalated issues.
- Oversee audits of benefit enrollments and payroll deductions; identify, document, and resolve discrepancies.
- Develop, maintain, and ensure consistent application of benefits-related SOPs, FAQs, and process documentation.
- Identify process gaps, training needs, and opportunities for operational improvements; partner with leadership to implement solutions.
- Support client-facing teams with operational guidance and clarification on benefits administration processes.
- Participate in special projects and initiatives as assigned.
The role requires regular on-site attendance due to the need for secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely without compromising security or effectiveness.
Requirements:
- Associate's degree or equivalent combination of education, training, certifications, or 2–5 years of managerial group benefits experience preferred.
- Proven leadership skills, including training, mentoring, and developing high-performing teams.
- Excellent communication and interpersonal skills with ability to collaborate effectively across teams.
- Strong time-management and prioritization skills in a fast-paced environment.
- Sound decision-making abilities and ability to evaluate complex information.
- Demonstrated ability to maintain strict confidentiality and handle sensitive information professionally.
- Exceptional attention to detail and ability to thoroughly review documents for quality and accuracy.
- High level of professionalism, reliability, and enthusiasm.
