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Coupa Software is seeking a Benefits Analyst to provide operational support across its employee benefits programs in North America and Latin America. This role is responsible for the accurate and timely administration of health and welfare plans, retirement programs, leave of absence processes, and vendor operations, ensuring employees receive a consistent and high-quality benefits experience.
Key responsibilities include:
**Benefits Administration**: Administer day-to-day enrollment transactions including new hire elections, life event changes, dependent verifications, and open enrollment processing. Serve as a first point of contact for employee benefits inquiries via the HR/Benefits Service Desk ticketing system and email. Process and audit benefits enrollments in the benefits administration system, ensuring data integrity and timely updates. Manage the enrollment window process by generating eligibility reports, sending employee reminders, and following up on incomplete elections. Process new hire benefits paperwork and enrollment forms for NALA countries (US, Canada, Brazil, Colombia, Mexico). Maintain accurate employee records across the HRIS, benefits administration system, and vendor platforms; identify and resolve file feed discrepancies. Support annual open enrollment preparation including employee communications, benefits administration system testing, and intranet content updates.
**Leave & Disability Administration**: Coordinate leave of absence administration across US, Canada, and LATAM programs including disability, family leave, and country-specific statutory leave types. Maintain the LOA leave tracker and audit leave dates against vendor records. Send leave-related documentation and maintain organized case files. Process disability employer statements and support Canada disability LOA processes.
**Vendor Operations & Invoice Management**: Submit carrier invoices to Accounts Payable and log weekly and monthly invoice reports from medical, dental, vision, and ancillary carriers. Run monthly invoice audit reconciliations and benefit payroll deduction reconciliation audits for US and Canada. Download and audit carrier invoices monthly prior to submitting to AP. Support vendor census submissions including monthly LATAM life insurance census. Assist with vendor file feed audits and enrollment reconciliations between the HRIS and carrier systems.
**Compliance & Reporting**: Assist with ACA (1095-C/1094-C) review and filing support, COBRA administration, and HSA Customer Identification Program (CIP) audits. Pull and distribute monthly spending account reports (HSA/FSA employee balances) to Finance. Contribute to compliance calendar activities including COBRA reporting, state-specific reporting, and annual SPD/WRAP document updates. Maintain process documentation and intranet benefits content.
**Training & Operational Support**: Contribute to the onboarding and training of new Benefits team members. Support HR Operations counterparts in learning Tier 1 and Tier 2 benefits administration tasks.
**Requirements**:
- 2+ years of experience in benefits administration, HR operations, or a closely related field
- Familiarity with health and welfare benefit programs (medical, dental, vision, FSA/HSA, life, disability)
- Experience with HRIS and benefits administration platforms; exposure to Dayforce or similar systems a plus
- Strong attention to detail with the ability to manage multiple recurring tasks accurately and on time
- Clear, professional communication skills with a service-oriented approach to employee interactions
- Proficiency in Microsoft Excel and standard office productivity tools
- Exposure to LATAM benefit programs or multi-country HR administration is a plus
