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Payhawk is an AI-powered spend management platform serving finance teams across 32+ countries. The platform unifies corporate cards, expense management, procurement, and accounts payable, with AI as core infrastructure. The company has achieved unicorn status as Bulgaria's first and operates as a high-performance team culture.
In this Associate Product Manager role, you will own scoped Banking and Treasury workstreams from discovery through release, focusing on payments, FX, and treasury products used by customers across Europe, the Americas, and APAC.
Key responsibilities include:
- Conduct discovery on Banking features through customer interviews, Intercom/Gong signals, and Jira feedback, synthesizing findings into clear problem statements and recommendations
- Write product specifications and Jira tickets; drive day-to-day delivery coordination with the Banking engineering team and UX
- Prepare release documentation with product marketing and technical writers, including release narratives, persona-specific messaging, and help content
- Support currency and payment rail launches across 119 currencies in 150 countries, including new local currencies, SWIFT GPI tracking, and scheme limits (SEPA, FPS, ACH)
- Manage second-line follow-up with banking partners (JPMorgan, Banking Circle, LHV, Cross River Bank, and others) on integration questions, fees, and incidents
- Coordinate with Compliance, Legal, and Treasury teams on regulated launches, including funds flow diagrams and safeguarding documentation
- Investigate customer payment escalations, identify root causes, and close the loop
You will work in a debate-driven, outcome-focused environment where direct feedback and real ownership are expected. The role offers exposure to a fast-moving fintech market and the opportunity to shape products used globally.
Requirements:
- Working understanding of how money moves (payment rails, FX, banking/EMI roles), or demonstrated ability to learn quickly
- Comfort with data and AI tools for product work: data analysis, discovery synthesis, design, prototyping, and hypothesis testing
- Ability to frame hypotheses, validate them, and define success metrics before development
- Strong prioritization skills: weighing customer impact, effort, and regulatory risk
- Skill in translating customer problems into actionable engineering requirements
- SQL or Python proficiency to independently query data warehouses
- Clear, precise writing for technical, compliance, and legal audiences
- Structured thinking and ownership of follow-through
Nice to have: Prior exposure to product management, fintech, treasury operations, or payments.
