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Saviynt is seeking an experienced Associate Principal Technical Writer to lead documentation for technically complex, cloud-native identity and AI security capabilities. This is a remote role with occasional travel to the office.
You will independently explore, configure, and test complex cloud-native security capabilities—including AI-powered features—to deeply understand their functionality and use cases. You'll craft high-quality technical documentation including configuration guides, integration instructions, API references, and troubleshooting resources for enterprise customers.
Key responsibilities include:
- Independently investigate complex technical scenarios involving cloud infrastructure, AI agents, non-human identities, authentication and authorization, APIs, and runtime access controls
- Drive documentation strategy and execution for complex, cloud-native identity and AI security capabilities from early development through release
- Design, implement, and scale AI-enabled and agentic documentation workflows for content generation, validation, and quality improvement
- Collaborate closely with Product, Engineering, and subject matter experts to translate intricate technical details into accessible content
- Own major documentation initiatives from conception through delivery, ensuring consistent high-quality output
- Mentor and guide other technical writers, elevating the entire documentation team's capabilities
- Analyze documentation usage, performance data, and stakeholder feedback to identify knowledge gaps and drive measurable improvement
- Develop documentation for online help systems, release notes, and product feature guides
The ideal candidate combines strong technical communication skills with hands-on expertise in cloud platforms, identity and authorization technologies, and AI security. You should be comfortable independently exploring and configuring complex products and helping shape agentic documentation strategy.
REQUIREMENTS:
- 12+ years of technical writing or technical content development experience for enterprise software
- Bachelor's degree in Technical Communication, Computer Science, Engineering, English, or related field (or equivalent practical experience)
- Hands-on experience with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) and cloud-native technologies
- Strong understanding of cloud computing, enterprise security, Identity and Access Management (IAM), and emerging AI security concepts, including authentication and authorization standards (OAuth 2.0, OIDC, SAML, JWT, policy-based access control)
- Demonstrated experience applying generative AI/LLM technologies to documentation or knowledge workflows, including familiarity with Retrieval-Augmented Generation (RAG) concepts and designing content for AI/LLM consumption
- Hands-on experience with REST APIs, Git-based workflows, Markdown, Jira, and modern documentation platforms
- Familiarity with AI security concepts, AI agents, and non-human identities
- Demonstrated experience designing and developing documentation for technically complex, cloud-native products, preferably in security or identity management
- Experience with modern documentation platforms and tools that integrate AI capabilities
- Familiarity with scripting or programming using Python or JavaScript and docs-as-code/CI/CD workflows
- Excellent written and verbal communication skills with ability to simplify complex technical information
- Strong analytical and problem-solving abilities for independent investigation and resolution of technical ambiguities
- Proven ability to collaborate effectively with diverse teams and build strong SME relationships
- Skill in mentoring and developing colleagues
