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Salary: USD 95,000 - 115,000 / annual
Via is transforming public transportation through technology. This Associate General Manager role is a transformation opportunity to rebuild Via's transit service in Tulare, CA from the ground up.
You will own end-to-end performance of the Tulare transit operation, including service quality, partner relationships, financial outcomes, team culture, and long-term strategy. This is a foundational leadership role where your decisions will shape how the service operates for years to come.
Key responsibilities include:
Lead the Transformation: Develop and own a clear vision for the transit service, partnering with Via's central functions. Build new operating systems, staffing models, and service cadences that don't yet exist. Establish culture and accountability structures to sustain them. Communicate a compelling change narrative to your team, partners, and community stakeholders.
Drive Service Performance and Operational Excellence: Own the end-to-end operating strategy, including on-time performance, rider experience, safety, and cost efficiency. Define and manage against clear KPIs, translating weekly and monthly performance data into operational decisions. Design and refine staffing models and scheduling strategies for 24/7 reliability. Ensure compliance with federal, state, local, and company policies.
Lead and Develop Your Team: Build, coach, and manage a frontline operations team from hiring through performance management and culture setting. Lead by example—be present in the field and visible to drivers. Develop frontline leaders who can grow into expanded roles as the service scales.
Manage the Partner Relationship: Earn and maintain partner trust through consistent communication, reliable execution, and transparency. Represent Via to community stakeholders, local officials, and riders.
Required qualifications: 3+ years leading complex operations, bachelor's degree, strategic thinking with data-driven decision-making, exceptional people leadership, comfort with ambiguity and rapid change, strong communication and problem-solving skills. This role requires daily onsite presence in Tulare.
