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Moody's is seeking an Associate Director - Relationship Manager to lead banking client relationships across Europe and Africa. This role manages the full sales lifecycle for a portfolio of banking clients, driving strategic engagement, client retention, and new business growth.
Key Responsibilities:
- Manage strategic relationships with key banking customers, developing deep understanding of their business priorities, challenges and growth objectives
- Drive client retention and renewal success by proactively identifying risks, strengthening executive relationships and delivering measurable business value
- Identify, negotiate and deliver opportunities that create value for both customers and Moody's through enterprise-wide banking solutions
- Build and maintain trusted relationships with C-suite executives and senior decision-makers across bank leadership, risk, finance, treasury and lending functions
- Develop and execute account strategies that expand Moody's footprint within existing banking clients and uncover new opportunities across multiple business lines
- Prospect and win new banking customers within Europe and African markets
- Serve as primary relationship owner and escalation point for customers, coordinating internal teams to address opportunities and resolve issues
- Leverage deep insight into the banking sector, regulatory landscape and market trends to identify customer opportunities and risks
- Collaborate across Moody's teams to deliver integrated customer experience and ensure successful execution of client strategies
- Maintain disciplined pipeline management, forecasting and reporting while achieving revenue and business development objectives
- Represent Moody's at industry conferences, client events and company-sponsored programmes
The role requires up to 50% travel to engage with clients face-to-face, with hybrid working flexibility. You will work collaboratively across the organization, focusing on building trusted client relationships, delivering strategic value and expanding Moody's presence within key banking markets.
Requirements:
- Bachelor's degree in Finance, Economics, Business, Banking or related discipline
- Sales experience within software, data, analytics or financial services organization with proven track record selling to banks and financial institutions
- Strong understanding of banking sector, including risk management, lending, treasury, capital markets, regulatory compliance and credit analysis workflows
- Knowledge of how banks leverage credit research, quantitative models, data, analytics and risk solutions to support strategic decision-making
- Proven ability to use consultative, needs-based and solutions-oriented sales approach throughout complex enterprise sales cycles
- Demonstrated success building relationships and influencing senior stakeholders, including C-suite executives and business leaders
- Strong presentation, negotiation, written and verbal communication skills across in-person and virtual environments
- Exceptional client relationship management skills with ability to develop long-term strategic partnerships
- Strong commercial acumen with ability to identify growth opportunities and navigate complex buying processes
- Creative problem-solving, organizational and prioritization skills with ability to manage multiple opportunities and meet deadlines
- Basic understanding of artificial intelligence concepts with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency
- Interest in exploring AI systems and willingness to develop awareness of responsible AI practices
