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Cyera is a leading data security platform purpose-built for the cloud era, trusted by Fortune 1000 companies globally. The company is reinventing how businesses secure data, enable agile collaboration, and pursue new business opportunities.
As an Associate Customer Success Engineer, you will be the primary technical expert and trusted advisor for Cyera's customers, ensuring they maximize their return on investment in the platform. You'll work directly with security teams at leading global enterprises, serving as a bridge between customer needs and Cyera's product capabilities.
Key responsibilities include:
- Serving as the technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise
- Establishing trusted advisor relationships with customers from practitioners to executives
- Driving customer adoption through effective onboarding, training, and consultative use-case design
- Proactively ensuring customers realize full value and maximize ROI through sustained platform adoption
- Identifying and resolving obstacles that impede customer success, collaborating with internal teams
- Advocating for customer feedback and influencing Cyera's product roadmap
- Troubleshooting and resolving technical issues to ensure smooth operations
- Monitoring customer health indicators and usage metrics
- Developing joint success plans and conducting Quarterly Business Reviews
- Documenting and sharing best practices internally and externally
You'll travel 25-50% annually to engage directly with clients and enhance their experience. This role requires strong project management skills, SQL and scripting proficiency (Python or equivalent), familiarity with APIs and web services, and excellent communication abilities. You'll thrive in a fast-paced startup environment, working autonomously on complex challenges while collaborating with peers. The ideal candidate is results-oriented, self-motivated, and passionate about driving customer success and retention.
