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Salary: USD 148,400 - 259,700 / annual
ServiceNow's Brand & Strategy team is seeking an Associate Creative Director to shape the future of the ServiceNow brand and drive design excellence across the organization. This role executes and evolves the ServiceNow brand identity, contributing to a design-led vision across the global brand ecosystem while building systems designed to scale with AI.
You will be responsible for contributing to the global brand identity for ServiceNow products and services, ensuring quality, consistency, and scalability across all touchpoints. You'll deliver strategic brand systems that serve a global audience and are designed to scale using AI, while supporting and strengthening brand design culture through enabling world-class design. The role requires applying rigorous ways of working to improve performance, quality, and integrated approaches to execution.
You will collaborate with Marketing, Product, and Business partners to contribute to holistic brand systems, working closely with the Brand Design Director and Executive Creative Director to ensure design work is strategic and drives business objectives. The ideal candidate has a passion for craft with meticulous attention to execution and a sharp understanding of how to build for enterprise application. You will lead projects with internal teams, freelancers, and external agencies, thrive in ambiguity, and raise the creative bar while contributing to an inclusive and collaborative design culture.
This is a self-starter role for someone curious about technology, able to build and maintain strong cross-functional relationships, and bringing both strategic thinking and hands-on craft to their work from initial briefing through to final delivery.
**Requirements:**
- 6–9 years of experience in design, with meaningful exposure to building consumer or enterprise brands
- Experience leading with creative vision, purpose, and a commitment to craft
- Experience developing brand directions that solve business problems
- Experience working within brand architecture and portfolio brand systems
- Exposure to integrated design work across traditional, digital, and experiential channels
- Experience managing and collaborating with internal teams, freelancers, and external agencies
- Strong ability to collaborate and drive alignment across highly cross-functional teams
- Exceptional communication skills—able to present work clearly and confidently from strategy to execution
- Experience partnering with and influencing marketing and creative leadership
- Expert with creative tools including Adobe Creative Cloud and Figma
- Experience in photo art direction is a plus
