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New Relic is seeking an Associate Account Manager to join their Dublin office in a hybrid role. This position sits at the intersection of Customer Success, Sales, and Product, supporting the retention and health of the existing customer base.
You will work alongside Account Managers and Account Executives within a pod structure to drive customer adoption, manage operational workflows, and assist with renewals. Key responsibilities include:
**Revenue & Retention Support:**
- Act as an operational and tactical contributor within the unified pod structure, assisting with whitespace analysis, scheduling enablement sessions with Technical Success Managers, and preparing materials to uncover growth opportunities
- Support execution of contract renewals for direct and partner-managed agreements, maintaining regular check-ins with operational decision-makers, champions, and end-users
- Monitor account health, usage patterns, and burn rates; flag at-risk or low-engagement accounts early and help execute strategic action plans
- Identify basic upsell and cross-sell opportunities, support Pay-As-You-Go customer outreach, and help convert usage into expanded subscriptions
**Customer Success & Adoption:**
- Partner with Account Executives on key customer milestones, handling day-to-day administrative and account support queries
- Coordinate logistics, slide decks, and data preparation for Customer Business Reviews, Account Plans, and renewal discussions
- Assist during customer onboarding by organizing Account Health Checks, tracking Business Value Assessments, and scheduling enablement sessions
- Partner with Sales, Operations, Customer Solutions, Legal, and Collections to resolve routine customer issues
**Strategic Execution & Data Analysis:**
- Develop proficiency in articulating New Relic's value proposition and product messaging in client-facing communications
- Analyze customer usage data and assist in pipeline reporting; maintain accurate Salesforce records including buying programs, renewal dates, contact information, and sentiment
This is a quota-supporting role designed as a foundation for growth into a full quota-carrying Account Manager position.
**Requirements:**
- Prior exposure or background in customer success, sales operations, account management, or business development (SaaS industry preferred)
- Foundational understanding of quota support, contract administrative processes, or renewals
- Strong interpersonal skills with ability to build rapport with key technical and operational contacts
- Analytical mindset with experience working with basic datasets (usage metrics, CRM data) to report on account activity
- Excellent written and verbal communication skills, demonstrating strong team collaboration and customer empathy
- Strong organization and time-management skills with track record of multi-tasking effectively
- Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint
**Bonus Qualifications:**
- Basic familiarity with Observability, Application Performance Monitoring, or DevOps
- Familiarity with consumption-based business models
- Exposure to structured sales methodologies (Challenger Sale, Command of the Message, MEDDPICC)
- Eagerness to learn and develop into a full quota-carrying Account Manager role
- Proficiency in European languages
Note: Visa support or sponsorship is not available for this position.
