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Lightfield is reimagining CRM as a world model of a business by learning from emails, meetings, and customer conversations to build a living understanding of how companies work. The company has raised over $70M from top-tier investors including Andreessen Horowitz, Coatue, Maverick Ventures, and Greylock, with more than 5,000 companies using the product since its November launch. The founding team previously built Tome (25M+ users) and brings experience from Llama, Instagram, Google, and Salesforce.
As an Applied Product Manager, you will own the customer activation journey from initial goals through successful implementation. Your responsibilities include:
- Guiding customers to value by defining success metrics, setting up workflows, and ensuring Lightfield solves meaningful business problems
- Conducting deep customer discovery by spending time with end users, observing processes, and uncovering the business problems behind feature requests
- Configuring workflows and helping customers integrate Lightfield into their existing GTM stack, working through constraints to find effective usage patterns
- Identifying patterns across customer engagements to shape the product roadmap with evidence-based recommendations grounded in customer impact and business value
- Collaborating with design and engineering to close product gaps by translating delivery experience into clear problem definitions and testing solutions with customers
- Systematizing successful approaches into reusable workflows, examples, and playbooks to reduce onboarding time and effort
You will bridge the gap between customer needs and product development, turning frontline insights into both immediate customer outcomes and lasting product improvements. Your work directly influences how customers adopt Lightfield and what the team builds next.
REQUIREMENTS:
- Strong business judgment with understanding of how companies operate and ability to connect product decisions to business outcomes
- Excellent customer engagement skills: ability to build trust, listen closely, ask probing questions, challenge assumptions, and guide customers toward better solutions
- Deep knowledge of the GTM tool landscape, including how sales, marketing, and customer success teams work and where existing tools create friction
- Strong product instincts to recognize when customer experience points to broader product opportunities and ability to prioritize across competing requests
- Hands-on, ownership-oriented approach comfortable moving between discovery conversations, product configuration, and engineering discussions
- Background in product management, solutions consulting, customer success, or GTM operations preferred
