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Checkout.com is a global fintech payments platform processing over 10 billion transactions yearly for merchants like eBay, Spotify, Klarna, Uber, and Sony. The Analyst I, Fraud & Disputes Monitoring role sits within the Risk Monitoring Team and focuses on day-to-day operations for fraud and dispute case management across the company's global e-commerce merchant portfolio.
You will review alerts generated by in-house monitoring tools, perform detailed analyses, and investigate suspected fraudulent transactions using multiple resources. Key responsibilities include conducting background checks on merchants using internal tools and external resources, identifying risky business practices, and presenting risk-based mitigations. You'll communicate findings to relevant stakeholders through reports and case documentation on the company's case management system.
The role requires understanding of acquiring risks and card scheme rules. You'll work collaboratively across departments to identify both potentially fraudulent merchants and genuine merchants victimized by fraud. The position emphasizes continuous improvement—you're expected to suggest innovative ideas and feedback to enhance processes and infrastructure.
Required qualifications include a bachelor's degree (preferably in Risk, Management, Finance, Business, Mathematics, or Economics) with a minimum of 1 year of similar experience. You should be detail-oriented, comfortable with structured processes, and capable of working in rapid-paced, agile environments. Strong English proficiency is essential; French fluency is a plus. Experience in payment processing, financial services, or e-commerce is beneficial.
Checkout.com operates a hybrid model with three days per week in-office to support collaboration. The company emphasizes high performance, meaningful work, and growth opportunities across its 20 offices on six continents.
