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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Navan, and Qantas. The company is valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard.
You will join the Client Enablement team, a small but business-critical group responsible for building a seamless customer onboarding and configuration experience. Working hybrid from San Francisco, you'll partner with Commercial, Solution Engineering, and Product teams to ensure client accounts are properly configured and ready for transaction processing in production environments.
Key responsibilities include:
- Serve as a subject matter expert on Airwallex configuration across product domains, including pricing and capability configuration
- Work with account executives to amend pricing per commercial requests
- Collaborate with solution engineers globally to gather, validate, and apply configuration requests tailored to client needs
- Partner with commercial, operations, and product teams to identify and evaluate improvements to the onboarding process
- Develop and manage on-shore functional programs supporting US operational goals
- Maintain and update customer account settings and pricing throughout their relationship lifecycle
You bring a minimum of 3 years of professional experience in payments or operations at a technology company. You demonstrate strong problem-solving skills, excellent communication, and customer service consciousness. You're detail-oriented, a strong collaborator across time zones, and thrive in fast-paced environments.
Preferred qualifications include a bachelor's degree in Business Administration or Information Sciences, familiarity with JSON formatting and API documentation, and experience with analytical tools such as Excel, Looker, BigQuery, or SQL.
