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SonarSource is seeking an AI Systems Engineer to own the design, build, and operationalization of AI-augmented systems across the company's internal technology ecosystem. This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management.
You will be responsible for engineering AI agents and connectors, automating workflows end-to-end, and integrating the enterprise tool stack—with Jira Service Management and the Atlassian suite as core platforms. Your scope extends beyond Atlassian to include building and maintaining integrations across the broader enterprise tool stack, engineering automation pipelines that eliminate manual work at scale, and operationalizing AI-native capabilities (Enterprise Apps connectors, Claude MCP integrations, Rovo agents).
Key responsibilities include:
- Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack—Claude MCP integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors
- Administering, configuring, and continuously evolving Jira Service Management, including service catalog design, SLA management, queue configuration, and automated routing
- Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with expertise in governance, user access management, and platform health monitoring
- Designing and implementing sophisticated workflow automations using Atlassian Automation, REST APIs, and third-party middleware
- Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools)
- Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items
- Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management
- Ensuring platform configurations adhere to data protection, access control, and audit requirements; supporting external audit engagements
- Partnering with all internal teams to identify automation opportunities and deliver continuous improvements
- Proactively identifying opportunities to modernize internal processes and drive the platform roadmap forward
Your success will enable every internal team at Sonar to work faster, smarter, and with less friction, while giving leadership real-time visibility, consistent governance, and a platform that scales with the company's global growth.
The company operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. SonarSource is profitable with over $400M in revenue and serves over 75% of the Fortune 100, including Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company.
Culture: Three anchor days (Mondays, Tuesdays, Thursdays) create the collaboration rhythm for the Geneva hub. Candidates must be genuinely based in Geneva; relocation support is available for the right person.
REQUIREMENTS:
- AI Engineering (Required): Hands-on experience with AI-native platforms and building on them—Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows. Must have built and shipped something real, not just experimented.
- Atlassian Platform Expertise (Required): 5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments. Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design.
- Automation & Integration Engineering: Proven experience building workflow automations using Atlassian Automation and/or third-party tools. Comfortable with REST APIs, webhooks, and JSON for system integrations. Scripting experience (Python, Groovy, JavaScript) is a strong plus.
- Enterprise Tool Breadth: Experience with adjacent enterprise systems—identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom), or business systems (NetSuite, BambooHR, Salesforce)—is a strong differentiator.
- CMDB / Asset Management: Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent).
- ITSM & ITIL Knowledge: Strong understanding of ITSM processes and ITIL v3/v4 frameworks—including incident, change, problem, and request management—with the ability to configure platform workflows that enforce these processes at scale.
- Security & Compliance Awareness: Understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements. Experience supporting external audit engagements is a plus.
- Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ACP-420 (Confluence Administrator) are highly valued.
- Leadership & Soft Skills: Exceptional analytical, strategic thinking, and problem-solving abilities. Highly autonomous and pragmatic. Strong decision-making skills and ability to prioritize across competing demands. Self-confident enough to challenge the status quo. Excellent communication skills for both technical and non-technical audiences. Fluent in English, written and verbal. Collaborative by nature. Leadership mindset with end-to-end ownership and accountability. Values "done" over "perfect" while continuously improving.
