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Salary: USD 165,500 - 289,600 / annual
ServiceNow is seeking an AI Product Strategy & Operations Senior Manager to join the Platform Strategic Operations team. This is a multi-faceted role combining product strategy, operations, and cross-functional stakeholder management.
Key Responsibilities:
- Develop and execute user-centered AI product strategy aligned with customer needs and product specifics
- Support key operating initiatives in partnership with cross-functional teams (product, engineering, finance, executives)
- Track and analyze key business metrics including revenue, customers, costs, and industry trends
- Assist in operational processes such as Quarterly Product Reviews and Annual Planning
- Ensure alignment between Product groups and senior stakeholders
- Conduct market assessments and strategy reviews, including market sizing and buy/build/partner evaluations
- Oversee AI initiatives to drive growth and operational efficiency across the portfolio
- Manage hiring, budgeting, and resource allocation for the function
The role requires strong quantitative skills to optimize product strategy and inform operational excellence. You will work in a fast-paced, often ambiguous environment, owning cross-functional projects and building influence with senior leadership.
Qualifications:
- 8-10 years of experience at a top management consulting firm, private equity, investment bank, or in strategy & operations at a technology company (or similar)
- Expertise and/or strong interest in enterprise software/SaaS industry, ideally in the AI space
- Demonstrated quantitative skills to optimize product strategy and drive operational excellence
- Excellent communication skills (verbal and written); comfort with business and technical discussions
- Track record of owning cross-functional projects, building trusting relationships, and influencing senior staff
- Ability to work collaboratively and independently in ambiguous, fast-paced environments
- Preferred: experience with established enterprise tech companies, SaaS/PaaS product development, technical strategy, or product operations functions
