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LogicGate is seeking an AI Operations Specialist to serve as the company's first dedicated internal AI builder. Reporting to the VP of AI Transformation & Operations, you will bridge operational bottlenecks with scalable, AI-driven solutions across the enterprise.
In this role, you will partner cross-functionally with RevOps, Customer Success, Finance, People, and Product & Technology teams to discover, prototype, and operationalize high-leverage workflows. Your responsibilities include:
• Workflow Discovery: Identify repetitive, judgment-light processes across departments and evaluate high-impact opportunities for automation and AI integration.
• Rapid Prototyping: Build and deploy AI-augmented workflows and agents using modern tooling such as Zapier, Claude, LLM APIs, and Model Context Protocol (MCP) servers.
• Process Optimization: Redesign complex operational workflows to streamline cross-departmental handoffs, eliminate friction, and drive measurable efficiency gains.
• Enablement & Scale: Develop reusable internal playbooks, documentation, and self-service templates that empower functional teams to sustain and build upon automated solutions independently.
• Impact Measurement: Instrument deployed solutions to track adoption rates, hours reclaimed, and cost savings while monitoring risk transparently.
• Governance & Standards: Contribute to company-wide AI usage standards and operational frameworks to ensure automated workflows operate safely and securely.
You bring 3-5 years of progressive experience in business technology, systems analysis, process automation, business intelligence, or workflow optimization. You have demonstrated practical experience building solutions using low-code/no-code platforms (Zapier, Make), LLM APIs, prompt engineering, or modern AI agent frameworks. You are an exceptional communicator with a proven track record as a trusted internal consultant, comfortable navigating competing priorities and managing cross-functional stakeholders. You have sharp analytical instincts, strong prioritization skills, and a background in creating internal enablement content or technical documentation. Hybrid work with travel flexibility required.
