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As an AI Solution Architect at ServiceNow, you will define architectural patterns that accelerate customer value realization, turning technical credibility into deal velocity. You'll serve as the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.
Your primary purpose is to design and deliver AI Experience architectures, proof of concepts, and solution blueprints across the ServiceNow platform to accelerate customer journeys.
Key Responsibilities:
- Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints
- Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation
- Develop proof of concepts and technical validation frameworks for customers in assigned districts
- Collaborate with AI Experience Solution Consultants to ensure solution blueprints align with customer priorities and workshop outcomes
- Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale
- Lead technical discovery and assessment sessions to quickly understand customer technical landscapes, integration requirements, and scalability needs
- Partner effectively with Solution Consultants, Specialists, and Industry Enterprise Architects to ensure AI Experience solutions align with overall account strategy
Key Capabilities Required:
- Deep technical mastery of ServiceNow's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model)
- Expertise in AI architecture, workflow automation, and integration frameworks
- Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind
- Demonstrated ability to build technical credibility quickly and influence customer architectural direction
- Strong cross-functional collaboration with sales, specialists, and product teams
- Proficiency in rapidly designing and building compelling proof of concepts that validate technical feasibility
- Ability to manage multiple technical workstreams, prioritize under pressure, and drive proof of concepts and design sessions to completion
- Ingrained habit of leveraging AI tools throughout every phase of the sales cycle
- Commitment to continuous learning and staying current with platform releases and emerging features
Requirements:
- 7+ years in architecture or pre-sales engineering roles
