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Fudo is a fast-growing restaurant management software startup operating across Latin America (with market leadership in Chile and Argentina, and rapid expansion in Mexico, Colombia, and Brazil). The company combines hospitality industry expertise with technology to help thousands of restaurants improve their operations through management software and mobile applications.
As a Customer Support Agent, you will be the primary point of contact for restaurant operators across multiple countries, providing personalized advisory support and ensuring exceptional service delivery. You will work across multiple communication channels—phone, email, social media, and chat—to resolve customer issues and guide users through product features and configurations.
Key responsibilities include:
- Provide technical and advisory support to users across different countries via phone, email, social media, and chat
- Monitor and manage customer requests using a ticket management system
- Establish remote connections via TeamViewer to configure hardware and troubleshoot technical issues
- Identify and report product and service improvement opportunities based on daily customer interactions
- Contribute feedback that informs product development and service enhancements
The role offers a 35-hour work week with flexible scheduling (morning shift 9am–4pm or afternoon shift 11am–6pm). Work is hybrid or semi-remote from the Buenos Aires office in a relaxed, collaborative environment. The company prioritizes a culture of empathy, transparency, and commitment.
Requirements:
- Technical background or demonstrated knowledge of hardware, networks, and software installation (mandatory)
- Availability for morning or afternoon shift work
- Excellent oral and written communication skills
- Experience with CRM platforms (HubSpot, Zendesk, or similar)
- Strong spelling, grammar, and text interpretation abilities
- Genuine interest in technology
- Experience in the food service or restaurant industry (preferred)
